Shipping & FAQ

Shipping Information

Shipping charge varies by country, once you add your shipping details during checkout this information will be populated for you automatically

CANADA: 10 – 15 Business Days

JAMAICA: 7 – 10 Business Days

UK: 10 – 20 Business Days

US: 5 – 10 Business Days

Other Supported Countries: 10 – 15 Business Days

Tracking info will be added to your order details once shipped, you can then use the information to track your packages.

Customs fees are not included in prices for products shown on the Shop Tings Jamaica. Please contact your local customs department within the country you reside to query charges that might be added upon importation.

We currently support shipping to the following countries



Cayman Island

Trinidad & Tobago


United Kingdom

United States of America

We hope to add more countries soon

Returns & Refunds

Before you can return an item, it must be eligible for return. please submit a query with our help desk to know if your item is covered for return.

We have a 20 days return policy with a 10 days extension for selected items. to know if you’re item is returnable please contact our support team, or email us at

You may submit a ticket here for us to further investigate the transaction. or send us an email at with order number and customer details.

Refunds are processed within 10 Business Days after the request has been submitted. Once processed we will notify you and you may check with your bank for confirmation.

Delivery fees are not protected by Shop Tings Jamaica, However a partial refund can be issued at our discretion

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Given the COVID19 situation customers may experience a longer wait time for delivery, as we do our best to keep our staff and customers safe we ask for your patience at this time.